-
-
Cart is empty
-
-
My account
1. Introduction
At ROUGHTEK, we prioritize your privacy and are fully committed to protecting your personal information. This Privacy Policy outlines the types of information we collect, how we use it, and the measures we take to safeguard it when you interact with our website (roughtek.com) or services. By accessing or using our website, you agree to the terms outlined in this policy.
2. Information We Collect
We collect various types of information to provide and enhance our services:
- Personal Information: This includes information that identifies you as an individual, such as your name, email address, postal address, phone number, and payment details. We collect this information when you make a purchase, create an account, or contact us.
- Technical Data: We collect information about the device and technology you use to access our website, including your IP address, browser type, operating system, and device identifiers. This helps us ensure that our website functions properly across all devices.
- Usage Data: We gather information on how you use our website, such as the pages you visit, the time spent on each page, and your interactions with our content. This data helps us improve the user experience and tailor our offerings.
- Marketing and Communications Data: We collect your preferences for receiving marketing communications and your responses to any promotional activities.
3. How We Use Your Information
We use the information we collect for various purposes, including:
- Processing Orders: To fulfill your orders, process payments, and provide updates on your order status.
- Customer Support: To respond to your inquiries, provide assistance, and enhance our customer service.
- Personalization: To deliver a customized experience, including personalized product recommendations and content.
- Marketing and Promotions: To inform you about our products, services, promotions, and special offers, in line with your communication preferences.
- Legal and Compliance: To comply with legal obligations, resolve disputes, and enforce our agreements.
4. Sharing Your Information
We respect your privacy and do not sell, trade, or rent your personal information. However, we may share your information in the following situations:
- Service Providers: We may share your information with trusted third-party service providers who assist us in operating our website, processing transactions, delivering products, and performing other business functions. These providers are contractually obligated to protect your information and use it only for the purposes specified by ROUGHTEK.
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
- Legal Obligations: We may disclose your personal information if required by law, regulation, or legal process, or if we believe in good faith that such disclosure is necessary to protect our rights or comply with legal obligations.
5. Data Security
We employ industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, please note that no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
6. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your experience. Cookies are small data files stored on your device that help us recognize you, remember your preferences, and provide a more personalized experience. You can manage your cookie preferences through your browser settings, though disabling cookies may affect your ability to use certain features of our website.
7. Your Rights
Depending on your jurisdiction, you may have certain rights regarding your personal information, including:
- Access: The right to request access to the personal information we hold about you.
- Correction: The right to request corrections to any inaccurate or incomplete information.
- Deletion: The right to request the deletion of your personal information, subject to certain legal requirements.
- Opt-Out: The right to opt out of receiving marketing communications from us.
To exercise any of these rights, please contact us using the details provided in the "Contact Us" section below.
8. Children’s Privacy
Our website is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected such information, we will take immediate steps to delete it.
9. International Data Transfers
If you are accessing our website from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States or other countries where our service providers are located. By using our website, you consent to this transfer and processing.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or other factors. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.
11. Contact Us
If you have any questions, concerns, or requests related to this Privacy Policy or our data practices, please contact us at:
- Email: info@roughtek.com
- Phone: +13463861226
ROUGHTEK Conditions of Use
1. Acceptance of Terms
By accessing and using the ROUGHTEK website (roughtek.com), you agree to comply with and be bound by these Conditions of Use, as well as any other applicable laws, statutes, and regulations. If you do not agree with any of these terms, please do not use this website.
2. Use of Website
You are granted a limited, non-exclusive, non-transferable license to access and use the website for personal, non-commercial purposes. You may not use the website for any illegal or unauthorized purpose. You agree not to:
- Modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any content or information obtained from this website.
- Use any automated system, including but not limited to "robots," "spiders," or "offline readers," to access the website in a manner that sends more request messages to the ROUGHTEK servers than a human can reasonably produce in the same period using a conventional web browser.
- Attempt to interfere with the proper working of the website, including but not limited to hacking, transmitting viruses, or disrupting the website in any way.
3. Intellectual Property
All content on this website, including but not limited to text, graphics, logos, icons, images, audio clips, digital downloads, data compilations, and software, is the property of ROUGHTEK or its content suppliers and is protected by international copyright and trademark laws. You may not use any of ROUGHTEK’s trademarks or trade dress without prior written consent.
4. User Accounts
If you create an account on the ROUGHTEK website, you are responsible for maintaining the confidentiality of your account and password, and for restricting access to your computer. You agree to accept responsibility for all activities that occur under your account or password. ROUGHTEK reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders at its sole discretion.
5. User Content
If you submit, post, or display content on or through the ROUGHTEK website, you grant ROUGHTEK a non-exclusive, royalty-free, worldwide, transferable, sublicensable license to use, reproduce, distribute, prepare derivative works of, display, and perform the content in connection with the website and ROUGHTEK’s business. You represent and warrant that you own or have the necessary licenses, rights, consents, and permissions to grant this license to ROUGHTEK.
6. Third-Party Links
The ROUGHTEK website may contain links to third-party websites that are not owned or controlled by ROUGHTEK. ROUGHTEK has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third-party websites. By using the ROUGHTEK website, you expressly relieve ROUGHTEK from any and all liability arising from your use of any third-party website.
7. Disclaimer of Warranties
This website is provided on an "as is" and "as available" basis. ROUGHTEK makes no representations or warranties of any kind, express or implied, as to the operation of this website or the information, content, materials, or products included on this site. You expressly agree that your use of this site is at your sole risk.
8. Limitation of Liability
To the fullest extent permitted by law, ROUGHTEK will not be liable for any damages of any kind arising from the use of this website, including but not limited to direct, indirect, incidental, punitive, and consequential damages.
9. Indemnification
You agree to indemnify, defend, and hold harmless ROUGHTEK, its affiliates, officers, directors, employees, agents, licensors, and suppliers from and against any and all claims, liabilities, damages, costs, and expenses, including attorneys' fees, arising from or related to your use of this website or your violation of these Conditions of Use.
10. Governing Law
These Conditions of Use are governed by and construed in accordance with the laws of the State of Texas, USA, without regard to its conflict of law principles. You agree to submit to the exclusive jurisdiction of the courts located within Texas for the resolution of any disputes arising out of or relating to these Conditions of Use or your use of this website.
11. Changes to the Conditions of Use
ROUGHTEK reserves the right to modify or update these Conditions of Use at any time without prior notice. Your continued use of the website following the posting of any changes constitutes your acceptance of those changes. We encourage you to review these terms periodically.
12. Contact Information
If you have any questions or concerns regarding these Conditions of Use, please contact our Customer Service team at info@roughtek.com or call us at +13463861226 .
ROUGHTEK Intellectual Property Policy
1. Ownership of Content
All content available on this website, roughtek.com, including but not limited to text, graphics, logos, icons, images, audio clips, digital downloads, data compilations, and software, is the property of ROUGHTEK or its content suppliers and is protected by international copyright laws. Unauthorized use of this content may violate copyright, trademark, and other laws.
2, Trademarks
The trademarks, logos, and service marks displayed on this website are the property of ROUGHTEK or other respective owners who have granted ROUGHTEK the right and license to use such marks. Unauthorized use of the trademarks on this website is strictly prohibited.
3. Use of Materials
You may not reproduce, distribute, display, perform, modify, create derivative works from, transmit, or otherwise use any content from this website without prior written consent from ROUGHTEK. Any authorized use of any content must include proper acknowledgment of the copyright and other proprietary rights.
4. Submission of Ideas or Proposals
ROUGHTEK does not accept unsolicited ideas, proposals, or any type of material related to the design, manufacture, or distribution of its products. Any material submitted to ROUGHTEK will be treated as non-confidential and free of intellectual property rights, and ROUGHTEK will be free to use it without limitation.
5. Links to Third-Party Websites
This website may contain links to other websites not controlled by ROUGHTEK. ROUGHTEK is not responsible for the content or privacy and intellectual property practices of these sites. We recommend that you review the intellectual property policies of any third-party website you visit.
6. Intellectual Property Infringement
ROUGHTEK respects the intellectual property rights of others and expects users of this website to do the same. If you believe that your work has been copied in a way that constitutes copyright infringement, please contact our legal team at info@roughtek.com, providing relevant information to proceed with an investigation.
7. Changes to the Policy
ROUGHTEK reserves the right to modify these intellectual property policies at any time. We recommend that you review this page periodically to stay informed of any changes.
8. Governing Law
These intellectual property policies will be governed and construed in accordance with the laws of the country where ROUGHTEK's principal office is located, without giving effect to any principles of conflicts of law.
ROUGHTEK Product Disclaimer Policy
1. General Disclaimer
All products sold by ROUGHTEK are provided "as is" without any representations, warranties, or guarantees, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement. While we strive to ensure that all product information, including descriptions, images, and specifications, is accurate and up-to-date, ROUGHTEK does not warrant or guarantee the accuracy, completeness, or reliability of such information.
2. Limited Warranty
ROUGHTEK offers a limited warranty on its products, which is specified for each product individually. This warranty covers defects in materials and workmanship under normal use and conditions. The warranty does not cover:
- Normal wear and tear, fading, or deterioration of materials.
- Damage caused by misuse, abuse, alteration, or unauthorized repair.
- Custom or personalized products, including those with embroidery or special modifications.
3. Limitation of Liability
To the fullest extent permitted by applicable law, ROUGHTEK shall not be liable for any indirect, incidental, consequential, or special damages, including but not limited to loss of profits, revenue, or data, arising out of or in connection with the use or inability to use the products, even if ROUGHTEK has been advised of the possibility of such damages. ROUGHTEK’s total liability for any claims arising out of or related to the products will be limited to the purchase price paid for the product.
4. Product Use
ROUGHTEK products are designed and intended for specific uses as indicated in the product descriptions. Customers are responsible for determining the suitability of a product for their intended use. ROUGHTEK is not liable for any damages or injuries resulting from the improper use of its products.
5. Warranty Claims
To initiate a warranty claim, customers must contact ROUGHTEK Customer Service at info@roughtek.com with a detailed description of the issue and proof of purchase. If the claim is approved, ROUGHTEK will, at its discretion, repair, replace, or refund the defective product. Customers may be responsible for shipping costs associated with returning the product for inspection.
6. Custom and Personalized Products
Custom and personalized products, including those with special modifications or embroidery, are made to order and are not eligible for returns, exchanges, or refunds unless there is a defect in the materials or workmanship. It is the customer’s responsibility to review and confirm all custom details before placing an order.
7. Governing Law
This disclaimer is governed by and construed in accordance with the laws of Texas USA, without regard to its conflict of law principles.
8. Changes to the Disclaimer
ROUGHTEK reserves the right to modify this product disclaimer policy at any time without prior notice. Any changes will be effective immediately upon posting on the ROUGHTEK website. We encourage customers to review this policy regularly to stay informed of any updates.
9. Contact Information
For any questions or concerns regarding this product disclaimer, please contact our Customer Service team at info@roughtek.com or call us at +13463861226 .
ROUGHTEK Shipping and Handling Policies
1. General Shipping Policy
ROUGHTEK is committed to providing prompt and reliable shipping services. Orders are typically processed within 3-5 business days from the date of purchase. Once your order has been processed and shipped, you will receive a confirmation email with tracking information.
2. Shipping Methods and Delivery Times
ROUGHTEK offers a variety of shipping options to meet your needs:
- Standard Shipping: Delivery within 5-7 business days.
- Expedited Shipping: Delivery within 2-3 business days.
- Overnight Shipping: Delivery within 1 business day.
Please note that delivery times are estimates and may vary depending on the destination, carrier delays, or other unforeseen circumstances.
3. Shipping Costs
Shipping costs are calculated based on the shipping method selected, the weight and dimensions of the items, and the delivery destination. The total shipping cost will be displayed at checkout before you confirm your order.
4. Free Shipping
ROUGHTEK offers free standard shipping on orders over $[amount] within the continental United States. Free shipping is not available for expedited or overnight shipping options, or for orders outside the continental U.S.
5. International Shipping
ROUGHTEK ships to select international destinations. International customers are responsible for all duties, taxes, and customs fees associated with their orders. Delivery times for international shipments may vary based on the destination and customs processing.
6. Handling Fees
There are no additional handling fees for standard orders. For large or bulk orders, an additional handling fee may apply, and you will be notified during the checkout process.
7. Order Processing Time
Orders placed after **4:00 PM EST** will be processed the following business day. Orders are not processed on weekends or major holidays. For expedited or overnight orders, please ensure that your order is placed before the cutoff time to ensure prompt delivery.
8. Address Changes
Once your order has been placed, we are unable to change the shipping address. Please ensure that your shipping information is accurate before finalizing your purchase. If there is an issue with your shipping address, please contact our Customer Service team immediately at info@roughtek.com
9. Shipment Tracking
Once your order has shipped, you will receive a shipment confirmation email containing your tracking number. You can track your package through the carrier’s website using the tracking number provided.
10. Lost or Damaged Shipments
ROUGHTEK is not responsible for lost or damaged shipments. If your shipment is lost or damaged, please contact the carrier directly to file a claim. We will assist you in this process if necessary.
11. Backordered Items
If an item in your order is backordered, you will be notified via email with the expected shipping date. The rest of your order will be shipped as scheduled, and the backordered item will ship separately when it becomes available.
12. Shipping Restrictions
ROUGHTEK does not ship to P.O. Boxes or APO/FPO addresses. We only ship to physical addresses within our designated shipping areas.
13. Contact Information
For any questions or concerns regarding shipping and handling, please contact our Customer Service team at info@roughtek.com.
ROUGHTEK Return Policy
1. General Return Policy
At ROUGHTEK, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, you may return items within 30 days of the delivery date for a refund or exchange, subject to the conditions outlined below.
2. Conditions for Return
- Items must be unused, unworn, and in the same condition as when you received them.
- Items must be returned in the original packaging, including tags and any accessories.
- Custom or personalized items, such as products with embroidery or special orders, are not eligible for return unless there is a defect in the manufacturing.
- Sale or clearance items are final sale and cannot be returned.
3. Return Process
To initiate a return, please contact our Customer Service at info@roughtek.com with your order number and reason for the return. Our team will provide you with a Return Merchandise Authorization (RMA) number and return instructions.
4. Shipping Costs
- The customer is responsible for paying the shipping costs for returning items unless the return is due to a defect in the product or an error made by ROUGHTEK.
- We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
5. Refunds
- Once your return is received and inspected, we will send you an email notification.
- If the return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
- Original shipping costs are non-refundable.
6. Exchanges
- If you need to exchange an item for a different size or style, please follow the return process and place a new order for the desired item.
- Once we receive your returned item, we will process the refund for the original purchase.
7. Damaged or Defective Items
If you receive a damaged or defective item, please contact our Customer Service within 5 days of receipt at info@roughtek.com. We will arrange for a replacement or a refund, including shipping costs.
8. Incorrect Orders
If you receive an incorrect item or order, please contact us immediately. We will provide you with the correct items and cover the shipping costs for returning the incorrect items.
9. Non-Returnable Items
The following items are non-returnable:
- Custom or personalized products.
- Items that have been used or worn.
- Sale or clearance items.
10. Contact Information
For any questions or concerns regarding returns, please contact our Customer Service team at info@roughtek.com or call us at +13463861226 .
ROUGHTEK Sales Tax Policies
1. General Sales Tax Policy
ROUGHTEK complies with all applicable state and local tax laws. Sales tax is calculated based on the shipping address provided at checkout and the tax rate applicable in that jurisdiction. The total sales tax will be displayed during the checkout process before you confirm your order.
2. States Where Sales Tax is Collected
ROUGHTEK is required to collect sales tax in states where we have a physical presence or where state laws mandate tax collection on internet sales. These states currently include, but may not be limited to:
|
|
Please note that this list may change as tax laws evolve.
3. Tax-Exempt Purchases
If you are making a purchase on behalf of a tax-exempt organization, please provide your tax exemption certificate before completing your purchase. To submit your tax-exempt documentation:
- Email a copy of your tax exemption certificate to info@roughtek.com.
- Include your order number and the name of the organization in the email.
Once your documentation has been reviewed and approved, we will adjust your order to reflect the tax-exempt status. Please note that tax-exempt purchases are not eligible for tax refunds after the order has been placed if the exemption was not applied at the time of purchase.
4. Sales Tax on Shipping and Handling
Sales tax may also be applied to shipping and handling charges depending on the state’s tax laws. The amount of tax charged on shipping and handling, if applicable, will be included in the total sales tax displayed during checkout.
5. Sales Tax on Discounted Items
Sales tax is calculated on the total purchase price of an item after all discounts and promotional codes have been applied. The sales tax amount displayed at checkout reflects any discounts applied to the order.
6. Changes in Tax Laws
ROUGHTEK reserves the right to collect sales tax as required by law and may adjust its tax collection practices in response to changes in state and local tax laws. Any changes to our sales tax policies will be reflected on our website.
7. Refunds and Sales Tax
If you return an item for a refund, the sales tax you paid on that item will also be refunded. However, shipping and handling charges are non-refundable, and sales tax on those charges, if applicable, will not be refunded.
8. Contact Information
For any questions or concerns regarding sales tax, or to submit tax-exempt documentation, please contact our Customer Service team at info@roughtek.com